FAQs

How long does it take us to get your order ready?

Our order processing time is set at 4 business days between time of order, packaging and either collection or shipment notification. We are two parents who work other jobs as well as trying to manage our lives around our children. Having said that, we will always do our absolute best to get your order ready as soon as possible! If we can we will get it in the post or ready for warehouse pick up within 1-2 business days from the moment you place your order. However, please make sure you allow us at least 4 business days before you email to enquire.

What if I want a certain product by a specific date?

If you order a pre-order product we cannot guarantee arrival by any set date. We would advise you against purchasing a pre-order item if you are under time constraints, but we could offer other suggestions – please reach out to us.

What is a Pre-Order ETA?

There are some special products that we are able to offer as soon as we learn of their existence, this is often while they are still being manufactured or transported to our warehouse. This is before these products are officially released to the public. Therefore, we are able to list these products on our website. Due to their unique nature these pre-order products will come with an ETA or Estimated Time of Arrival. This is given to us directly from the supplier/manufacturer and is not within our control. We will do our utmost to keep our customers appraised of the current ETAs on our pre-orders, however, please be aware that delays are a reality of the industry and out of our hands. On the rare occasion we are still waiting on an ETA from the manufacturer/ supplier and therefore will not be able to provide one. You can check the ETAs or other pre-order relevant information on each pre-order product description.

What if there is something I really want, but you haven’t got on your site?

Please reach out to us either by the contact us form, by email (storybookswagaus@gmail.com) or send us a message through our social media platforms. We will do our best to try and help you find that perfect item!

Can I find out the status of my order?

Yes, should you wish to check on the status of your order please reach out to us and we will be able to notify you if it has been processed and packed or not.

Can I combine my postage?

If you wish to place multiple orders, over one or two days, that you wish to combine our best advice would be to contact us so that we can assist you accurately and make sure you are not paying more than you need to in shipping fees.

Can I change my postal address on a placed order?

If you have placed an order and you notice that the postal address is not correct, you must
notify us by email within 24 hours of the order confirmation. After this time period your order may have already progressed to the packing phase.

Can I get an estimate for shipping?

Yes, we can do a rough quote for shipping based off weights if you contact us but the easiest and quickest way for you to find out what your shipping costs will be is to add those items to your “cart” and follow the checkout process but stop before the final step of paying.

How will my order be packaged for shipment?

We try to reduce, reuse and recycle as much as possible so your order might come in another box. We will always make sure every item in your order is secure with either wrapping or padding to assist your items arrive at their destination safely. 

How long will it take for my order to be delivered?

As with pre-order ETAs, shipping times are some what out of our control. Once your
order is processed and packed, it will be sent through AusPost based on the shipping speed you have chosen. When your parcel enters the AusPost system it is up to AusPost as to how quickly your order is delivered. On average, regular parcel post will take between 2-6 business days depending on which state you are in. Express parcel post will normally take between 1-4 business days depending on the state.

Do you ship internationally?

We have just launched our international shipping! Now shipping to 22 countries across the world.

Please bare in mind that we are new and AusPost is not exactly speedy.

Who is responsible for any duties or tariffs on incoming international shipments?

Countries across the world are each unique for incoming packages. Some do not charge any additional duties or tariffs on the products whereas others do.

For example: As of the 29th August 2025 the USA will have a flat rate tax of $80USD on any incoming packages for a 6 month time period. After the 6 month period the tariff will go to 10% of the invoice of the incoming shipment. This is being imposed by the US government.

The UK also requires extra duties to be paid of incoming packages.

IN THESE CASES (where tax, extra duties or tariffs are applied) postal agents of the receiver's country will reach out to the receiver to settle the outstanding amount. It will be up to the receiver of the shipment to pay these duties, taxes or tariffs NOT Storybook Swag.

What does "Bargain Bin" mean?

Items in our bargain bin are reduced to sell. They may have damaged boxes or not be of "collector" quality but the Pop! Vinyl's themselves are still in good condition. We do not normally have multiples or extras of items in the bargain bin. What you see is what we have.

Do you have a loyalty program?

No, we currently do not offer a loyalty program. We are still establishing our business and
would rather focus on customer service before starting rewards programs.